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We offer same-day or next-day delivery within most areas of Dubai and nearby regions. Orders placed before 9 PM are usually delivered the same day, while later orders are delivered the next working day.

We always ensure your meat, fish, vegetables, and fruits arrive fresh and on time! 🚚✨

Once you place your order, here’s what happens:

1. ✅ Order Confirmation: You’ll receive a confirmation by email or SMS.

2. 🧊 Processing & Packing: Our team handpicks your fresh items (meat, fish, vegetables, fruits), cleans and packs them carefully in hygienic, temperature-controlled packaging.

3. 🚚 Dispatch: Your order is dispatched for same-day or next-day delivery, depending on the time of order and your location.

4. 📦 Delivery: Our delivery team brings your order right to your doorstep—fresh and ready to use!

Need help or tracking? Our customer support is always ready to assist. 😊

Yes, absolutely!
You will receive a detailed invoice automatically via email as soon as your order is confirmed. The invoice includes a breakdown of all items, quantities, prices, taxes (if applicable), and payment details.

You can also download or print your invoice anytime from your account’s Order History section. If you need a stamped or custom invoice for business purposes, just contact our support team — we’re happy to help! 😊

Yes, refunds are possible under certain conditions.

If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with a photo and brief description. Once verified, we will issue a refund or replacement — whichever you prefer.

⚠️ Note: Due to the perishable nature of meats, fish, fruits, and vegetables, refunds are not applicable for items returned late or without valid reason.

Your satisfaction is our priority, and we’re here to make things right! 😊

Yes, delivery charges may apply based on your order value and location:

• 🆓 Free Delivery for orders above AED 100 within Dubai.

• 🚚 A small delivery fee of AED 10 applies to orders below the minimum or for specific areas outside central zones.

• 📍 Delivery fees (if any) will be clearly shown at checkout before you place your order.

We aim to keep delivery fast, fresh, and affordable! 😊